RSTQ Transportation Privacy Policy
Effective Date: January 29, 2025
RSTQ Transportation and its affiliates (collectively “RSTQ,” “we,” or “us”) respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile applications, website, call center, and other services (collectively, the “Services”).
By accessing or using our Services, you consent to the data practices described in this Privacy Policy.
1. How We Collect Your Personal Information
We collect personal information in various ways, including:
•Directly from you: When you create an account, book a ride, submit a form, contact customer service, or communicate with us in any way.
•Automatically: When you visit our website or use our app, we collect data through cookies, log files, and analytics tools.
•From third parties: Such as payment processors, business partners, and social media platforms if you choose to connect your account.
2. What Personal Information We Collect
Depending on your interaction with RSTQ Transportation, we may collect the following types of information:
A. Information You Provide
•Name, email address, phone number, and postal address.
•Payment details (credit/debit card information).
•Profile picture and ride preferences.
B. Information Collected Automatically
•Device & Usage Data: IP address, browser type, operating system, and device identifiers.
•Location Data: GPS-based tracking when you request rides.
•Cookies & Tracking Data: To enhance user experience and analyze website/app performance.
C. Information from Third Parties
•Payment verification details from financial institutions.
•Ride-related feedback from drivers.
•Social media data (if linked to your account).
3. How We Use Your Personal Information
We use the collected data for:
•Providing and managing transportation services.
•Processing payments and sending receipts.
•Sending service notifications, ride confirmations, and customer support responses.
•Improving the quality of our Services through analytics.
•Preventing fraud and ensuring security.
•Sending marketing communications (only with your explicit consent).
•Complying with legal obligations.
4. How and Why We Share Personal Information with Third Parties
We do not sell or rent your personal information to third parties. However, we may share data in the following cases:
A. With Service Providers & Business Partners
We share personal data with third parties who assist in providing our Services, such as:
•Payment processors (to complete transactions).
•Cloud storage & IT providers (for secure data hosting).
•Marketing & analytics partners (for improving our Services).
B. With Drivers & Partner Transportation Companies
•Your name, pickup/drop-off location, and ride details are shared with drivers to complete your ride request.
C. For Legal Compliance & Safety
We may share information when required by law, such as:
•Responding to legal requests or regulatory authorities.
•Preventing fraud, enforcing policies, or protecting public safety.
D. In Business Transfers
If RSTQ Transportation undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
5. SMS Consent & Communication Policy
•By providing your phone number, you consent to receive SMS messages related to ride confirmations, scheduling updates, billing, and service alerts.
•Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.
•You can opt out of SMS communications at any time by replying “STOP” to any message.
6. Data Retention Policy
We retain personal information for as long as necessary to:
•Fulfill service requests and maintain records.
•Comply with legal obligations and resolve disputes.
•Improve and personalize user experiences.
If you request deletion of your account, we will remove your data unless retention is required for legal or regulatory purposes.
7. User Rights & Choices
A. Access & Correction
You may request access to your personal data and ask for corrections if needed.
B. Opt-Out of Marketing & SMS
You can opt out of marketing emails or SMS notifications by:
•Clicking the “Unsubscribe” link in marketing emails.
•Replying “STOP” to any SMS message.
C. Deletion Requests
You can request that we delete your personal data by contacting us at [Insert Email/Phone Number].
D. Location Tracking
You can disable location tracking through your device settings, but this may limit some app functions.
8. Security Measures
We implement strict security protocols to protect your personal data, including:
•Encryption: To secure sensitive information like payment details.
•Access Controls: Limiting data access to authorized personnel only.
•Regular Audits: Monitoring and updating security measures.
While we take precautions, no system is entirely secure. Users should take steps to protect their accounts, such as using strong passwords.
9. Cookies & Tracking Technologies
We use cookies to:
•Personalize your experience.
•Analyze website traffic and usage trends.
•Enhance security measures.
You can manage cookie preferences in your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website, and significant updates will be communicated via email or in-app notifications.
11. Contact Us
For any privacy concerns, requests, or questions, contact us at:
RSTQ Transportation
[Insert Address]
[Insert Email]
[Insert Phone Number]
This Privacy Policy is effective as of January 29, 2025.
RSTQ Transportation SMS Terms & Conditions
- SMS Consent Communication
By opting in to receive SMS communications from RSTQ Transportation, you agree to receive text messages related to our services. The information (phone numbers) obtained during the SMS consent process will not be shared with third parties for marketing purposes.
- Types of SMS Communications
If you have consented to receive text messages from RSTQ Transportation, you may receive messages related to:
- Ride confirmations and updates
- Trip reminders and scheduling notifications
- Billing inquiries and payment reminders
- Service alerts (e.g., delays, cancellations)
- Promotions or special offers (if applicable)
Example: “Hello, this is a reminder from RSTQ Transportation about your upcoming trip on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
- Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 70 SMS messages per week related to your transportation services, billing, or special updates.
Example: “Message frequency may vary. You may receive up to 5 SMS messages per week related to your scheduled rides, account status, or special offers.”
- Potential Fees for SMS Messaging
Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Fees may vary for messages sent domestically or internationally.
- Opt-In Method
You can opt in to receive SMS messages from RSTQ Transportation in the following ways:
- Verbally, during a conversation with our representatives
- By submitting an online form on our website
- By filling out a paper form at our office
- Opt-Out Method
You can opt out of receiving SMS messages at any time by:
- Replying “STOP” to any SMS message you receive
- Contacting RSTQ Transportation directly to request removal from our messaging list
Once you opt out, you will no longer receive SMS communications from us unless you re-enroll.
- Help & Support
If you need assistance, you can:
- Reply “HELP” to any message
- Contact our customer support at 240-351-6025
- Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages
- Message frequency may vary.
- Consent to receive SMS messages is not required as a condition of using RSTQ Transportation’s services.
By opting in, you acknowledge that you have read and agree to these terms. For further details, please visit [RSTQ Transportation’s Privacy Policy].