240-351-6025 info@rstq.net

Privacy policy

RSTQ Transportation Privacy Policy

Effective Date: January 29, 2025

RSTQ Transportation and its affiliates (collectively “RSTQ,” “we,” or “us”) respect your privacy and are committed to protecting the personal information we collect. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile applications, website, call center, and other services (collectively, the “Services”).

By accessing or using our Services, you consent to the data practices described in this Privacy Policy.

“Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

1. How We Collect Your Personal Information

We collect personal information in various ways, including:

  • Directly from you: When you create an account, book a ride, submit a form, contact customer service, or communicate with us.

  • Automatically: When you visit our website or use our app, we collect data through cookies, log files, and analytics tools.

  • From third parties: Such as payment processors, business partners, and social media platforms if you choose to connect your account.

2. What Personal Information We Collect

A. Information You Provide

  • Name, email address, phone number, and postal address.

  • Payment details (credit/debit card information).

  • Profile picture and ride preferences.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, and device identifiers.

  • Location Data: GPS tracking when you request rides.

  • Cookies & Tracking Data: To enhance user experience and analyze performance.

C. Information from Third Parties

  • Payment verification details from financial institutions.

  • Ride-related feedback from drivers.

  • Social media data (if linked to your account).

3. How We Use Your Personal Information

We use the collected data for:

  • Providing and managing transportation services.

  • Processing payments and sending receipts.

  • Sending service notifications, ride confirmations, and customer support responses.

  • Improving Services through analytics.

  • Preventing fraud and ensuring security.

  • Complying with legal obligations.

4. How and Why We Share Personal Information

We do not sell or rent your personal information. We may share data in the following cases:

A. With Service Providers & Business Partners

  • Payment processors.

  • Cloud storage & IT providers.

B. With Drivers & Partner Transportation Companies

  • Your name, pickup/drop-off location, and ride details are shared with drivers.

C. For Legal Compliance & Safety

  • Responding to legal requests or regulatory authorities.

  • Preventing fraud or protecting public safety.

D. In Business Transfers

  • If RSTQ Transportation undergoes a merger, acquisition, or asset sale, your data may be transferred.

5. SMS Consent & Communication Policy

  • By providing your phone number, you consent to receive only SMS messages related to ride confirmations, scheduling updates, billing, and service alerts.

  • Your phone number and SMS consent will never be shared or sold to any third party.

  • You can opt out of SMS communications at any time by replying STOP.

6. Data Retention Policy

We retain personal information as long as necessary to:

  • Fulfill service requests.

  • Comply with legal obligations.

  • Improve and personalize user experiences.

If you request account deletion, we will remove your data unless retention is required by law.

7. User Rights & Choices

  • Access & Correction: You may request access or corrections to your data.

  • Deletion Requests: Email or call us to request data deletion.

  • Location Tracking: You may disable location tracking, but this may limit app functions.

8. Security Measures

We implement:

  • Encryption for payment details.

  • Access Controls to limit data access.

  • Regular Security Audits to maintain safety.

9. Cookies & Tracking Technologies

We use cookies to:

  • Personalize your experience.

  • Analyze site traffic.

  • Enhance security.

You can manage cookie preferences in your browser settings.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted online, and significant changes will be communicated by email or in-app notification.

11. Contact Us

RSTQ Transportation
📍 [Insert Address]
📧 q@rstq.net
📞 240-351-6025

RSTQ Transportation SMS Terms & Conditions

SMS Consent & Communication

By opting in to receive SMS communications from RSTQ Transportation, you agree to receive service-related text messages only. We do not use SMS for marketing purposes.

Types of SMS Communications

If you have consented to receive text messages from RSTQ Transportation, you may receive messages related to:

  • Ride confirmations and updates

  • Trip reminders and scheduling notifications

  • Billing inquiries and payment reminders

  • Service alerts (e.g., delays, cancellations)

Example:
“Hello, this is a reminder from RSTQ Transportation about your upcoming trip on [Date] at [Time]. Reply STOP to opt out at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 70 service-related messages per week related to your transportation services, billing, or service updates.

Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan. Fees may vary for messages sent domestically or internationally.

Opt-In Method

You can opt in to receive SMS messages from RSTQ Transportation in the following ways:

  • By submitting an online form on our website

Opt-Out Method

You can opt out of receiving SMS messages at any time by:

  • Replying STOP to any SMS message you receive

  • Contacting RSTQ Transportation directly to request removal from our messaging list

Once you opt out, you will no longer receive SMS communications from us unless you re-enroll.

Help & Support

If you need assistance, you can:

  • Reply HELP to any message

  • Contact our customer support at 240-351-6025

Standard Messaging Disclosures

  • Message and data rates may apply.

  • You can opt out at any time by texting STOP.

  • For assistance, text HELP.

  • Message frequency may vary.

  • Consent to receive SMS messages is not required as a condition of using RSTQ Transportation’s services.